System Status

Check the current status of OrderDay services.

Live Status

Visit our status page for real-time service status:

status.orderday.co

Our status page is powered by Better Stack and provides:

• Real-time uptime monitoring
• Component-level health checks
• Incident history and updates
• Subscription to notifications (email, SMS, Slack, webhook)

Current Status

All Systems Operational

All OrderDay services are currently operational.

Service Components

Service	Status	Uptime (30d)
Web Application	🟢 Operational	99.98%
Shopify Sync	🟢 Operational	99.95%
Email Delivery	🟢 Operational	99.97%
PDF Generation	🟢 Operational	99.94%

Planned Maintenance

No planned maintenance at this time.

Recent Incidents

No incidents in the last 30 days.

Subscribe to Updates

Get notified about incidents and maintenance:

1. Visit status.orderday.co
2. Click Subscribe to Updates
3. Choose notification method:
   • Email
   • SMS
   • Slack
   • Webhook

SLA & Uptime Guarantee

99.9% uptime guarantee for all paid plans.

If we don't meet our SLA, you're eligible for service credits:

• 99.0% - 99.9%: 10% credit
• 95.0% - 99.0%: 25% credit
• Below 95.0%: 50% credit

Excludes scheduled maintenance and force majeure events.

Incident Response

When an incident occurs:

1. Detection: Automated monitoring alerts our team
2. Status Update: Status page updated within 5 minutes
3. Investigation: Engineering team investigates root cause
4. Resolution: Fix deployed and verified
5. Post-Mortem: Detailed incident report published

Report an Issue

If you're experiencing issues not shown on the status page:

• Contact Support
• Email support@orderday.co
• Live chat (bottom-right)

Include:

• Description of the issue
• Your store name
• Time when issue started
• Error messages (if any)

Historical Performance

View historical uptime data at status.orderday.co/history

Service Dependencies

OrderDay relies on these third-party services:

Service	Purpose	Their SLA
Vercel	Application hosting	99.99%
Neon	Database	99.95%
Upstash	Caching/queues	99.9%
Shopify	Integration	99.99%
Postmark	Email delivery	99.5%

If these services experience outages, OrderDay may be affected.

Monitoring

OrderDay uses 24/7 automated monitoring:

• Uptime monitoring for all critical endpoints
• External service dependency monitoring
• Automated alerts when issues are detected
• Public status page at status.orderday.co