Contact Support

Get help from the OrderDay team via our Discord community.

Connect to Discord

Go to Settings → Discord in your OrderDay dashboard to connect your Discord account and join our community.

Once connected, you'll have access to:

Channel	Purpose
#help	Get support from the team
#feature-requests	Suggest new features
#bug-reports	Report issues
#announcements	Product updates and news

Pro users also get access to #pro-support for priority assistance.

Before You Ask

To help us help you faster:

1. Check the documentation

   • Getting Started
   • Features
   • FAQ

2. Search Discord for similar questions

3. Gather information

   • Your Shopify store name
   • Screenshots or screen recordings
   • Error messages (if any)
   • Steps to reproduce the issue

What to Include

When asking for help, please share:

Store: mystore.myshopify.com
Issue: Products not syncing from Shopify
Steps: Created new product, waited 10 minutes, not appearing
Expected: Sync within 1-2 minutes
Browser: Chrome on macOS

Response Times

We aim to respond within a few hours during business hours (EST). Community members often help even faster.

System Status

Check status.orderday.co for service status and planned maintenance.